All orders received by 5.00pm will be delivered the next working day (mainland Britain only), subject to stock availability and unless otherwise stated on the item.
Our delivery charges are as follows:
Account Customers: Delivery is FREE
Credit Card Customers:
- If your order value is less than £34.99 ex VAT, the delivery charge is £6.95 ex VAT.
- If your order value is less than £74.99 ex VAT, but higher than £34.99 ex VAT, then the delivery charge is £4.95 ex VAT.
- If your order value is higher than £75.00 ex VAT, delivery is free to the UK Mainland.
We aim to deliver next day and do so on 98% of all in stock orders; however for matters outside our control we cannot guarantee the delivery for next day. Any orders going to the Highlands & Islands, Isle of Man and Channel Islands please email firstname.lastname@example.org for a quotation.
FREE Customer Collection: Please choose this option at checkout
We will notify you of any stock shortages and give you the option of cancelling your order for a full refund or waiting for stock to arrive.
We aim to satisfy our customers by providing quality products and ensuring that they arrive with you in perfect condition. If for any reason we do not meet your expectations, please contact us with your complaint and we will endeavour to resolve it to your satisfaction. If One Stop Office Supplies is found to be at fault we will refund of replace the item within 14 days. Any liability is limited to the value of the good and we will not be liable for any consequential losses.
This policy does not affect your statutory rights.
We regret that we are unable to offer refunds on personalised items where the customer has provided incorrect details, such as spelling, grammar mistake. The ordering process allows the customer to view each design and it is therefore the customer's responsibility to ensure the personalisation is correct before submitting an order.